🌿 Refund and Return Policy – Desiwala
Your satisfaction is our top priority. If you're not happy with your order, this policy will guide you through returns and refunds.
1. 📦 Return Policy
- 🗓️ Return Window: You can request a return within 7 days of receiving the product.
- ✅ Eligible Returns:
- Damaged or defective product
- Wrong item delivered
- Product expired at the time of delivery
- 🚫 Not Eligible For Return:
- Used or opened products
- Products not in original packaging
- Customized or gift items
2. 🔁 Return Process
- Contact Us: Email us at desiwalal124@gmail.com or WhatsApp us at +91 72095 01415
- 📸 Share Photos: Please send photos of the damaged or incorrect item
- 🚚 Pickup: We will arrange a pickup (available in select pin codes)
3. 💸 Refund Policy
- Refund Method: Refund will be issued via UPI, Bank Transfer, or as Store Credit
- Processing Time: Within 5–7 business days after the return is approved
- Note: Refunds are made through the original payment method
4. 📞 Contact Us
If you have any questions, feel free to reach out:
📧 Email: desiwalal124@gmail.com
📱 WhatsApp: +91 72095 01415
🕒 Hours: 10:00 AM – 6:00 PM (Mon–Sat)
🌱 Desiwala – Pure & Proudly Indian!