Terms and Conditions
Last updated: 19 April 2025
Welcome to DesiWala! Please read these Terms and Conditions carefully before using our website.
By accessing or using our website and purchasing our products, you agree to be bound by these Terms. If you disagree with any part of the terms, please do not use our website.
1. General Information
DesiWala is an online store offering pure, organic, and natural products such as Ghee, Honey, Spices, and other grocery items. We strive to deliver premium quality products sourced from trusted farms and vendors.
2. Eligibility
You must be at least 18 years old or have permission from a parent/guardian to use this site.
3. Products & Pricing
- All product prices are in INR and inclusive of applicable taxes unless stated otherwise.
- Prices and availability of products are subject to change without prior notice.
- We reserve the right to discontinue any product at any time.
4. Order & Payment
- Orders are confirmed only after successful payment via our secure payment gateway.
- You agree to provide accurate and complete payment and shipping details.
5. Shipping & Delivery
- Estimated Delivery within 2–5 business days.
- You will receive a tracking number once your order is shipped.
6. Returns & Refunds
- Returns are accepted within 7 days of delivery only if the product is damaged, expired, or incorrect.
- To request a return, please contact us with a photo of the damaged/incorrect product.
- Refunds (if applicable) will be processed within 7–10 business days after return approval.
7. User Accounts
- If you create an account on DesiWala, you are responsible for maintaining its security and confidentiality.
- You agree to provide up-to-date and accurate information.
8. Intellectual Property
All content on this website, including logos, product images, graphics, and text, is the property of DesiWala and is protected by copyright laws. Unauthorized use is strictly prohibited.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India,